Shipping policy
Shipping
Where we ship
We ship worldwide. Spain, the whole European Union, and the rest of the world.
Costs
- European Union (Spain included): free shipping on every order, with no minimum spend.
- Outside the European Union: a flat shipping fee, shown at checkout. It is 12,99 € for the United Kingdom, the United States, Canada, Japan, Australia, Switzerland, Norway and a few other main markets, and 19,99 € for the rest of the world. If your country uses another currency, checkout converts these amounts at the exchange rate of the day, so the figure you see may differ slightly.
The exact cost is always shown at checkout before you pay.
Delivery times
Every rug is hand-tufted, not printed off a roll, so it does not leave as fast as a mass-produced item. Orders are dispatched in 3 to 5 business days.
Counting from the day you order, estimated delivery is 15 to 25 days to Spain and the EU, and 20 to 35 days to the rest of the world. Delivery times are estimates, not guarantees, and can be affected by customs, carrier delays or peak periods.
You will receive a tracking number by email as soon as your order ships.
Where your order ships from
Our rugs are made and dispatched by our manufacturing partner in Asia.
Delivering inside the European Union: all import duties and VAT are paid before your order ships. You will not be asked to pay any additional charge when your parcel is delivered.
Canary Islands, Ceuta and Melilla: shipping is free there too, but these territories sit outside the customs and VAT territory of the European Union. Local import taxes (IGIC, IPSI) or customs handling fees may be charged on delivery and are set by the local authorities, not by us.
Delivering outside the European Union: any import taxes or customs fees are set by your own country and are the buyer's responsibility. We cannot calculate them in advance, so please check your local rules before ordering.
If your order does not arrive
If your parcel has not arrived within 45 days of your order, email redlinerugs.shop@gmail.com and we will either resend it or refund you in full.
Wrong address
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or nobody collected it, we can resend it, but you will need to pay the second shipping cost.