Terms of service

Terms of service

1. Who we are

This website is operated under the trading name Redline Rugs ("we", "us"). You can contact us at any time at redlinerugs.shop@gmail.com and we answer within 2 business days.

2. Scope

These terms govern the sale of products through this website to consumers. By placing an order you accept these terms. Please read them before buying.

3. Products and prices

All prices are shown in euros and include VAT. Shipping costs, if any, are shown separately at checkout before you confirm payment. Product photographs are representative; because our rugs are hand-tufted, small variations in colour, edge shape and pile between units are normal and are not considered defects.

We reserve the right to change prices and to withdraw products from sale at any time. The price that applies to your order is the one shown at the moment you confirm it.

4. Orders

Your order is an offer to buy. The contract is formed when we send you the order confirmation email. If we cannot fulfil an order (for example, because of a pricing error or lack of availability), we will tell you and refund any amount charged.

5. Payment

Payments are processed by Shopify Payments and the payment providers shown at checkout. We do not store your card details.

6. Delivery and returns

Delivery is governed by our Shipping policy and returns by our Refund policy. Both form part of these terms.

7. Legal guarantee

All products are covered by the statutory guarantee of conformity provided by Spanish and EU consumer law. If a product does not conform to the contract, you are entitled to have it repaired, replaced, reduced in price or to terminate the contract, under the conditions set out in the law.

8. Intellectual property

The Redline Rugs name, logo, texts and photographs on this website belong to us or are used with permission, and may not be reproduced without our written consent.

9. Liability

Nothing in these terms limits your statutory rights as a consumer, nor our liability for death, personal injury or fraud.

10. Complaints and dispute resolution

Send any complaint to redlinerugs.shop@gmail.com and we will answer within 10 business days. You may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Applicable law

These terms are governed by Spanish law. As a consumer, you may bring proceedings in the courts of your place of residence.